Helpdesk information

Last updated: 01 April 2016

Helpdesk information

Keeping communities informed before and during construction

Our 24 hr helpdesk is available to answer your questions about the project and help with any problems which may arise from our construction.

If we are unable to give you an immediate answer we will take your contact details and get back to you as soon as possible.

Our aim is to contact you within five working days. Some responses may take longer but in any event we will contact you within ten working days.

To help us deal effectively with your enquiry we may have to pass some of your details onto other members of staff, or our contractors.

If you need a telephone language interpreter, we will call you back with an interpreter the next working day, unless your query is urgent. Information is also available in braille and large print.

Keep informed about construction works in your area

We are committed to minimising disruption to local communities and to ensure people living or working around our works are kept informed.

You can submit any questions you have to us directly via the 'ask us a question' form on our help & advice page.

You can find out a lot about the project and the work we are doing by visiting our construction pages or going to our interactive map.

We also produce updates on project progress which we can send you by email. If you wish to receive our Tideway Times newsletter, please fill out the 'register for updates' form in the blue box on this page. In the future we will publish site specific information newsletters.

24 hour helpdesk

If you have a question, you can speak to one of our friendly team members, and we'll do our best to help.

08000 30 80 80

Complaints procedure

We take seriously every complaint we receive about our project and we make every effort to resolve complaints swiftly and without delay. To find out more please click here.

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